Refund policy

At JUX Food we hope that you LOVE your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all long life ambient goods returned to us within 14 days of delivery provided they are in their original, unopened and unused condition.

Please note that we cannot accept returned goods that we reasonably believe have been used.

Please contact Customer Services for advice at hello@juxfood.com.

We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed. You should receive returned funds within 30 days of receiving your returned goods. Please note that delivery charges cannot be refunded.

Inspecting your goods

You should inspect all purchased products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 2 days of receipt) or you cancel the order (within 7 days of receipt of goods) in accordance with your cancellation right (see below) and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 working days of receipt) by hello@juxfood.com

Your statutory rights are not affected.